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Versa 2 not tracking my bike exercise properly

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‎05-05-2020 18:47 - last edited on ‎05-19-2020 07:11 by Fitbit Moderator

‎05-05-2020 18:47 - last edited on ‎05-19-2020 07:11 by Fitbit Moderator

I just got back from a bike ride and my exercise was barely tracked. Only tracked half of my actual ride but full time. GPS only tracked 0.08km where I took the same walking route of more then 1.48km (still didn't track whole walk last week too)

Any fixes or advice.

 

 

Moderator edit: updated subject for clarity

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‎05-19-2020 07:11

‎05-19-2020 07:11

Hi @AngPorter87, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

I'd like to follow up and help you with your Versa 2 since it didn't track your bike exercise properly.

 

Please restart your Versa as described in this help article. After this, check out and follow the troubleshooting steps listed in this help page, which are  helpful for this type of issues. Finally, monitor your watch during your biking activity and see if it gets tracked properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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