help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 not tracking my heart rate properly

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-18-2021 22:43 - last edited on ‎09-19-2021 17:44 by Fitbit Moderator

‎09-18-2021 22:43 - last edited on ‎09-19-2021 17:44 by Fitbit Moderator

Hi, i have a problem with my fit bit versa 2 i have tried all to fixed it but non of the things work my heart rate reading didn't show at all but if it is - show exact reading for whole day. I did hard restart yesterday and since that all the time I have 83bmp, yesterday was 72 even that I was cycling and doing gym. I clean it and tried the other hand but no changes. no green light at all. I turn off hr on device then sync and restarted etc and nothing. 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-19-2021 17:44

‎09-19-2021 17:44

Welcome to the Fitbit Community, @Maniuszka.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes