Versa 2 not tracking my heart rate

[katylui]

I’ve checked settings and it’s definitely on. I’ve cleaned the sensor. I’ve performed hundreds of soft resets and dozens of factory resets at ‘support’’s request. 
It works for a short while after a reset, then stops again. It’s less than a year old an no longer fit for purpose. 
All support routes feel closed - when I do get through on live chat they never wait for the factory reset to be done and hang off before I can see if it’s worked. And in any case, it usually does work for a few minutes!

please help! It’s driving me mad!!

Moderator Edit: Clarified subject

[zgSHADOW]

Refer to the pinned thread about the latest software update. You're not alone, both in your frustration and device issues. 

They've broken a sizeable amount of devices, Versa 2 and not, for well over a month. This isn't quite a solution, but I don't think we can do anything besides wait for an ounce of correspondence. 

[MarreFitbit · Accepted solution]

Hi there @katylui @zgSHADOW, welcome to the Community Forums. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and Customer Services.

I've seen our Support Team has already addressed both issues and has offered you a solution to your situation. For more information about the outcome of your case, please feel free to get in touch with our team again and or you can check our warranty policies for a better understanding of the information that was provided to you. To find this information, click here fitbit.com/legal/returns-and-warranty.