Versa 2 not tracking my heartrate

[GidVix]

My Versa 2 exactly 1 years old now.

started draining the battery, only lasting 2 days

next day stopped tracking my sleep and heart rate

now the full touch screen does not respond

have installed the original fitbit clock face as per suggestions

have done a full factory reset as per suggestions

Nothing working 

I feel for the price of this watch, this should not be happening

I require a solution for this!

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @GidVix. 

Thank you for all the information what you've provided regarding the inconveniences that you've been experiencing with your Versa 2.  

Before considering other options, I would recommend performing a restart and to follow all the instructions in this article to improve the accuracy of heart rate information, this has been useful to other users who have experienced something similar with the display or sleep tracking. 

Regarding the battery of your device that is draining too fast, the battery can last up to 5 days; because battery life is affected by use and other settings, actual results may vary. Please make sure that you've followed the steps provided in this article to improve battery life. 

Hope this helps, I'll be around.  

[GidVix]

Sent from Mail for Windows

(Before considering other options, i would recommend performing a restartand to follow all the instructions in this article to improve the accuracy of heart rate information, this has been useful to other users who have experienced something similar with the display or sleep tracking). i have done a restart, i have also done a factory reset !

(regarding the battery of your device that is draining too fast, the battery can last up to 5 days; because battery life is affected by use and other settings, actual results may vary. please make sure that you've followed the steps provided in this article to improve battery life.) article refers to settings. can’t go to any settings as the touch screen is not responding!!!! i only have limited apps, steps, calories, heart rate and i use the original clock screen from the fitbit. my setting were set at auto light, screen always on, was set as off. non of these can now be confirmed as i can not use the watch as the touch screen will not allow you to swipe left. right, up or down!

Moderator edit: format

[DavideFitbit]

@GidVix Thank you for confirming that you already tried all the steps mentioned earlier. 

In this case, since you continue to experience the same inconvenience after all the steps found in the forums, I do recommend that you get in touch with the Customer Support team so they can let you know how to proceed or provide you with further instructions. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day. 

[GidVix]

I’m in rsa so cant call, the support link keeps asking me for a email associated to my twitter account?

i don’t have a twiotter account!

This is patethic!

All Fitbit does is refer you to links, other departments, to do certan steps, althougfh you clearly stated you have done them, clearly this seems to be Fitbits way, to just refer refer refer, not solve!

Moderator edit: format

[DavideFitbit]

@GidVix Thank you for your reply. 

Please make sure to enter this link and to click on the "Live Chat" or the "Calls Us" options to get in touch with the Support team. If you click on the option that says "FITBITSUPPORT", you'll be trying to contact our Social Team (twitter, facebook). 

Since you already tried all the steps suggested in the forums, it would be necessary to continue the assistance process with them. Please let them know of the steps that you already tried and that were not successful so they can provide you with further instructions. 

Thank you again for providing all your feedback. 

Have a good day.