Versa 2 not tracking my steps accurately

[Krystalcasper]

I have a Fitbit versa 2. I have to swing my arm to get steps. I’ll walk SEVERAL steps and it won’t register unless I am actively swinging my arm. Ive called and complained and basically they said restart it. I did that several

times. I think this is just a mess up on fitbits part and it seems they have no intention on fixing this issue since I’ve read several instances of this happening. If it’s not fixed I’ve decided to just get an Apple Watch. I always thought what’s the point of spending the money when Fitbit has always been reliable for steps and heart rate. Disappointing. Anyone else having this problem?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Krystalcasper, welcome to the Community Forums. I'm sorry to hear that your Versa 2 isn't tracking your steps accurately, I understand where your concern is coming from and why you're feeling disappointed. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. That being said, please make sure to take into consideration the information from this article: How accurate are Fitbit devices?

I understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the other's, thanks for taking the time to share your experiences and feedback. If you have any questions about the resolution of your case, feel free to contact them back for a further explanation of the information you were provided or you can also check our warranty policies here for a better understanding.