Versa 2 not tracking sleep and BPM

[Epstoy]

My sleep tracking and BPM aren’t working. Neither is the green light on the back of the watch. I have the verse 2... HEEEEELP

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Epstoy.

Thanks for the details shared in your post. I understand how you are feeling and recommend following the tips to resolve the issue with tracking heart rate including a restart at What factors can affect my heart-rate reading on my Fitbit device? Regarding the sleep tracking, I recommend doing the following:

1. Confirm that your sleep settings are normal and not sensitive: What is the difference between the normal and sensitive sleep setting in the Fitbit app?

2. Try sleeping with your device on your non-dominant hand if you haven't been doing it already.
3. Confirm that the watch is snug on your wrist.

For more information about tracking sleep, see How do I track my sleep with my Fitbit device?

By the way, I've moved your post to Other Versa Smartwatches board so we can keep our forums organized.

Hope this helps!

[Epstoy]

Nothing is working. The green light on the back of my tracker isnt even blinking anymore 

[LiliyaFitbit]

Thank you for your reply, @Epstoy.

I appreciate your efforts and the additional details. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

See you around.