Versa 2 not tracking sleep and heart rate

[DogLuvr74]

My versa 2 quite tracking my sleep and heart rate. How do I get it back to tracking?

Moderator Edit: Clarified subject

[Guy_]

First choice would be to restart the watch in case there is a problem.

[RicardoFitbit]

Hi @DogLuvr74, welcome to the Community Forums.

Thanks for bringing this to our attention. To better assist you with this, can you please let me know if the heart rate sensors of your device are still flashing? Did you experience this situation in the past or is it the first time? To fix this heart rate tracking issue, I recommend you to check the information that's specified on our help article: Why don't I see my heart rate on my Fitbit device? and try the troubleshooting steps that are specified there. Also, there are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages, find them as follows:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results you can  wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

Looking forward to your reply. Let me know if you have any additional questions.

[DogLuvr74]

I noticed that the sensors wasn't working after I did the latest update. I even did a shut down...nothing happened. Then I did a factory reset and still nothings.