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Versa 2 not tracking sleep or HR

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‎01-13-2021 09:09

‎01-13-2021 09:09

My versa 2 stopped tracking my sleep and HR a few weeks ago. I have looked on the previous posts and tried turning HR tracking ON/OFF, turning the watch on and off repeatedly and even done a factory reset twice. It is still not working. 

Can anyone recommend any other suggestions? 😞 

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‎01-13-2021 10:44

‎01-13-2021 10:44

My problem started on the 11th January

 

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‎01-13-2021 11:07

‎01-13-2021 11:07

I have been having a similar issue. My heart rate and sleep are not consistent anymore. It gets sticks often at the same heart rate during workouts and every once in awhile the whole watch just resets itself. I read some asking if there was a software update since so many are being affected but haven't really seen any concrete answers from fitbit yet. I can't send it back with my insurance I got when I purchased it in March 2020. Was waiting to see if any Fitbit rep could help give us a better answer on here. 

 here. 

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‎01-13-2021 11:11

In response to Sjc0127

‎01-13-2021 11:11

There seems to be a crisis.

--
Regards,

Jacqueline Edwards-Geddes
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