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Versa 2 not tracking sleep or heart rate

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‎06-04-2020 05:14 - last edited on ‎06-22-2020 05:40 by Fitbit Moderator

‎06-04-2020 05:14 - last edited on ‎06-22-2020 05:40 by Fitbit Moderator

I'm on my second versa 2 in less then 5 months. My versa stopped tracking my sleep and showing my heart rate back on May 19. I've tried to reboot several times and have done a factory reset, still not working. The light in the back does not show.

 

 

Moderator edit: updated subject for clarity

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‎06-22-2020 05:39

‎06-22-2020 05:39

Hi @Gades, welcome to our Fitbit Community! Regarding the sleep and heart rate tracking issues that your Versa 2 experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. I'm glad to hear that a solution was provided and you are back on track with a replacement unit.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often and please stay safe! 😀

JuanJo | Community Moderator

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