01-15-2021
10:21
- last edited on
12-04-2024
08:54
by
EstuardoFitbit
01-15-2021
10:21
- last edited on
12-04-2024
08:54
by
EstuardoFitbit
I have just purchased a Versa 2. It is tracking my heart rate correctly and showing fluctuations through ‘zones’, however it is not recording sleep stages, active minutes or saying I have done any minutes in exercise zones when the heart rate monitor shows I have. I have reset watch, updated and redownloaded app. Anyone had this issue with a resolve?
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
01-15-2021 11:44 - edited 09-21-2023 03:52
01-15-2021 11:44 - edited 09-21-2023 03:52
Hi there @Loufrances, welcome to the Community Forums. Thanks for trying to troubleshoot your Versa 2 before reaching out.
Earn Active Zone Minutes for time spent in the fat burn, cardio, or peak heart-rate zones. To help you maximize your time, you earn 2 Active Zone Minutes for each minute you’re in the cardio or peak zones. Heart-rate zones are personalized based on your fitness level and age. For more information, see What are Active Zone Minutes or active minutes on my Fitbit device?
On the other hand, if you are not receiving sleep stages, please consider the following:
To learn more about your sleep data, see How do I track my sleep with my Fitbit device? and What should I know about Fitbit sleep stages?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
01-15-2021 11:44 - edited 09-21-2023 03:52
01-15-2021 11:44 - edited 09-21-2023 03:52
Hi there @Loufrances, welcome to the Community Forums. Thanks for trying to troubleshoot your Versa 2 before reaching out.
Earn Active Zone Minutes for time spent in the fat burn, cardio, or peak heart-rate zones. To help you maximize your time, you earn 2 Active Zone Minutes for each minute you’re in the cardio or peak zones. Heart-rate zones are personalized based on your fitness level and age. For more information, see What are Active Zone Minutes or active minutes on my Fitbit device?
On the other hand, if you are not receiving sleep stages, please consider the following:
To learn more about your sleep data, see How do I track my sleep with my Fitbit device? and What should I know about Fitbit sleep stages?
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...