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Versa 2 not tracking steps and heart rate

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‎01-06-2021 18:01 - last edited on ‎01-07-2021 04:58 by Moderator Alum

‎01-06-2021 18:01 - last edited on ‎01-07-2021 04:58 by Moderator Alum

My Versa 2 progressively got worse. First, it was the screen wake not being triggered by motion. After soft resets and factory resets, steps were not being tracked. After more factory resets whilst connected to wifi to hopefully get a clean firmware install/update, now my heart rate is not being tracked. This has been 3 days overall. After hours of research on forums and youtube videos to find a solution nothing. I feel Fitbit owes us an explanation. There are way too many issues going on. I have only experienced this right as the new year has started. Coincidence? I think not. 

 

 


Moderator edit: subject updated for clarity

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‎01-07-2021 04:57

‎01-07-2021 04:57

Hi @Arthur8960, thank you for sharing this information about what you've been experiencing with your Versa 2 watch and the troubleshooting steps that you already tried. 

 

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon with more instructions on how to proceed. 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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