Versa 2 not turning on after factory reset

[Ishraque]

I factory reset my versa 2 as it was lagging and  not connecting to the app. Now as it is not turning on i have now performed all the steps direected in the forums. After few hours of holding the power button on it just showed the no battery sign. When i i p the versa on factory reset it had 90% charge

[JuanJoFitbit]

Hi @Ishraque, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'd like to follow up and help you with your Versa 2 since it won't turn on or take a charge. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid providing the same information, let me know what troubleshooting steps you have tried besides the restart and factory reset steps.

In the meantime, try the troubleshooting steps that are listed in this help article. This article contains steps that you may had already tried but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and see if it comes back to life.

Keep me posted on the outcome.