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Versa 2 not turning on after swimming

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‎07-14-2020 22:41 - last edited on ‎07-15-2020 14:55 by Fitbit Moderator

‎07-14-2020 22:41 - last edited on ‎07-15-2020 14:55 by Fitbit Moderator

Hello! I bought my Versa 2 a year ago and have taken it into the water on only a couple of occasions. Today I took it to the ocean and after just two dips in the water, it stopped working. I have tried all the steps mentioned, but it still isn’t working. I didn’t snorkel with it or do anything that is beyond the previous times I’ve worn it. What can I do? Thank you. 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎07-15-2020 14:54

‎07-15-2020 14:54

Hi @ZimZam123, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

 

Let me know if further assistance is needed and if you have any additional questions.

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‎07-16-2020 07:58

In response to RicardoFitbit

‎07-16-2020 07:58

Hello and thank you! 
It is completely unresponsive. And I tried the restart and still nothing. I actually looked at your article as my second troubleshooting step. It was freshly charged that morning and was still at around 80% when I went into the water that late afternoon. The screen came on with the FitBit logo twice and both times just turned off. I’ve had it in its charging dock for several hours. It’s barely even a year old and it just happened randomly despite me using that same one in water prior. 

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‎07-17-2020 17:35

In response to ZimZam123

‎07-17-2020 17:35

You're welcome @ZimZam123, your reply is appreciated.

 

I appreciate all the details that were shared in your post and for trying some troubleshooting steps before to posting, certainly, your Versa 2 isn't working the way it was designed. let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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