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Versa 2 not turning on, not charging

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My versa stopped charging and won’t turn on and therefor I can’t reset it. Does anyone have suggestions on how I proceed.

 

 

Moderator edit: format

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Hi @Goody2, welcome to our Fitbit Community! Regarding the charging issues that your Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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