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Versa 2 not turning on

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‎09-30-2020 07:34 - last edited on ‎09-30-2020 19:05 by Fitbit Moderator

‎09-30-2020 07:34 - last edited on ‎09-30-2020 19:05 by Fitbit Moderator

When I woke up this morning the screen on my watch was black and refuses to turn on.  The second sensor of the 4 on the back has a flickering red and green light. I know the battery isn't dead but tried to charge it more and still nothing. I got the watch for Christmas 2019 so I'm a little surprised that it's not working already.

 

Moderator Edit: Clarified subject

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‎09-30-2020 19:01

‎09-30-2020 19:01

Hi @AmberinOklahoma, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To fix this uncommon situation, I recommend you to restart your Versa 2 following the next steps:

 

  1. For Fitbit Versa 2, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

 

Let me know if the issue persists. 

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