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Versa 2 not working and has lines on screen

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‎04-03-2021 06:17 - last edited on ‎04-04-2021 14:43 by

‎04-03-2021 06:17 - last edited on ‎04-04-2021 14:43 by

My versa 2 just stopped working, the screen turned Brown with white lines going across. I updated it and the issue still did not resolve itself. What's worse, is that trying to start a live chat with someone to help about this, the website told me that "I reached my limit." This is super annoying and I'd like a replacement asap. My case # is 40352741

 

 

Moderator edit: subject for clarity 

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‎04-04-2021 14:45

‎04-04-2021 14:45

Welcome to the Fitbit Community, @AmandaSamaroo.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation. I was able to see that you have already reached our Support team and that they were able to help you. Thank you for your time and efforts.

 

Have a nice day!

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