Versa 2 not working no heart rate

[JJ0000]

So frustrated with my Fitbit. I used it to set multiple alarms, keep track of my sleep and heart rate and steps mostly. All of a sudden it stopped working. Fitbit support asked me to reset which I did and lost all my data. Worse part after is that it still doesn’t work after all! Their customer service told me my warranty expired a few months ago and they don’t even offer to repair! So this Fitbit watch can only last until warranty and it breaks?! I’m paying for a one year watch only?! This is very frustrating! They only offered me a discount to purchase a new watch from them. I mean, if it doesn’t work now, what would make the new watch work after only paying them extra $$ every year?! 

[EdsonFitbit]

Welcome to the Fitbit Community, @JJ0000.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for the information provided and for the time you spent trying to get the issue resolved.

I would like to mention that there are many users who have had their Fitbit devices working fine for several years.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

See you around.