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Versa 2 not working with JBL endurance sprint

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‎01-08-2020 08:03 - last edited on ‎01-17-2020 19:19 by Fitbit Moderator

‎01-08-2020 08:03 - last edited on ‎01-17-2020 19:19 by Fitbit Moderator

Got a Versa 2 for Christmas. Still figuring it out. Just bought nice wireless JBL endurance spring headphones, and only the right side connects to my versa 2? headphones work fine when only connected to phone, so headphones not the problem. I have factory reset them, recharged them, unlinked them. Cannot get the left side to play music for longer than a second before they shut off! 

Right one plays fine....:\

 

Moderator edit: updated subject for clarity

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‎01-17-2020 19:28 - last edited on ‎05-24-2024 06:43 by Fitbit Moderator

‎01-17-2020 19:28 - last edited on ‎05-24-2024 06:43 by Fitbit Moderator

Hi @Mommanae. It's good that the community is growing! I'm sorry for the delay.

It's great that you got a Versa 2 for Christmas and thanks for the steps tried prior posting. You did a great job! Let's try some steps together! First, I'll recommend to unlink your wireless JBL endurance sprint headphones from your watch as described here, as well from any other device including your phone. Then, restart your watch and try pairing your headphones one more time.

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