Versa 2 notifications no longer working

[Jak68]

I have been using my Versa 2 for nearly a year and now suddenly the notifications are no longer working as it just says 'notification service not running. A phone restart is required to re-enable the notifications on your tracker'.

I have done everything a could to get it working, uninstalled the app, restarted my Versa 2, reconnected my Versa 2 as a new tracker and it sometimes works for a little while but then just stops.

The phone I am using is the Huawei P20

Thanks

[EdsonFitbit]

Thank you for visiting the Fitbit Community, @Jak68.

Thanks for the information provided and for trying to resolve the issue before contacting us.

Our team is aware of this issue with notifications and is working to identify a resolution as quickly as possible. We're sorry for any trouble this situation could have caused to you. We appreciate your patience and look forward to getting you back on track.

In the meantime, some users have had success after following the next steps:

- Uninstall and reinstall the Fitbit app once again

- On your phone, open the Settings app > Apps and notifications > Apps, give all the permissions to the app
- Tap Fitbit > Battery > Launch (manages if the app is running in the background) - tap the 3 dots at the top right corner - Manage manually (here is the list of all the apps on the phone) - on the Fitbit app icon, check the 3 boxes Manage automatically, Secondary launch, and Run in background.

- Reboot your Huawei P20 and restart your Fitbit Versa 2.

Hope this helps.