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Versa 2 notifications preview on iPhone XR

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‎09-14-2020 11:40 - last edited on ‎09-18-2020 18:48 by Fitbit Moderator

‎09-14-2020 11:40 - last edited on ‎09-18-2020 18:48 by Fitbit Moderator

Hi guys

i had my Versa 2 since 29th July, 8th Sept I stopped receiving notifications from the above. Contacted support many times, updated my iPhone XR software and Fitbit app... Now have been told from support that I have to have “preview message” selected on my ovine to receive the messages?

Never had to do that before, not sure why I have to now? Any ideas? Help?! I don’t want previews on my phone!

 

thank you x

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

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‎09-18-2020 18:46

‎09-18-2020 18:46

Hi @Fats100, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. Just as mentioned in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

 

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