Versa 2- of course its not swiping and warranty is off. Should I get another?

[kathyek]

Not sure if my previous message went thru- but I have a versa 2 that no longer swipes, and despite doing all the self fixes with chat, it is not working. Of course it is out of warranty ( 14 mos). So..my question.... I don't want to buy a watch that only last 14 mos. I've had others that lasted years.  Do I take a risk and buy another versa 2?  Or try versa 3? They've offered a discount on another fitness watch, but how do I know the next watch wont break at 14 months? It's inexcuseable. Your thoughts? 

[Guy_]

This can happen but doesn't necessarily mean its broken.

Restart the watch with the buttons

[kathyek]

I already did everything with fitbit chat...tried everything. its broken.

[kathyek]

see my message... already did it all  10x over    and they told me its broken and they wont fix it. so....do I buy another?

[PT_305]

If you go through community forums for versa 2 and Versa 3, you'll see hundreds of posts complaining about their devices - I am one of them! I have had 2 trackers in 12 months - charge 3 which lasted 11 months and then used 50% discount to buy Versa 2 which is now rendered useless after the latest update after only 6 weeks of use. Fitbit has neither acknowledged nor said if and when a fix will be released. So there is no way I am spending any more money on Fitbits. Please go through threads and you'll see people leaving Fitbit in scores. 

[kathyek]

ive been thru many many many posts. I see them.... thats why I am asking. Thanks for your info.

[kathyek]

If fitbit cant fix the issue, then they should replace the watch, even if its off warranty.  OR make a disclaimer that these watches have a life of 16 months max, no longer. And then let the public decide. You'd think they'd put out a notice regarding the issue and how to fix it, .like many tech companies do. So, is this just planned obsolescence? Fine. Then charge $50 for the watch. Not $200.