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Versa 2 on iPhone - syncing resets Minutes to 1

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‎02-13-2020 07:35

‎02-13-2020 07:35

I've seen this occasionally in the past, but now all of a sudden, every time my Versa 2 syncs with my iPhone, it resets my active minutes.  Walking on my treadmill, I was in 20 minutes, it synced, and reset to 1 minute.  This was the third time it did it during this treadmill session.  What's going on? What changed all of a sudden?  It wasn't doing this yesterday.

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‎02-13-2020 08:10 - edited ‎02-13-2020 08:56

‎02-13-2020 08:10 - edited ‎02-13-2020 08:56

To clarify (after reading other similar posts), I have my active minutes set to start tracking at 10 minutes for walking.  It synced fine up until about 20 minutes, when it reset to 0 and started counting over again.  At that point, every time it auto-refreshed, it went back to 0 minutes.  I have changed nothing on my Versa 2 and have not done anything on my iPhone (no iOS updates, etc) for this to start happening today.  It worked 100% fine yesterday afternoon when I did a treadmill workout.  

 

Also FWIW, I am no longer receiving notifications or hourly prompts to move as of this morning.  Everything is set correctly in my profile.

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‎02-14-2020 06:01

In response to Fizzyone

‎02-14-2020 06:01

So it seems that, magically, the problem is resolved today.  I've done nothing at all to either my Versa 2 or my iPhone since the problem started yesterday.  It's a little frustrating to know that this rather pricey device behaves so erratically. 😞 

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