Versa 2, one year Warranty?

[JX4Evah]

I just received an email response to my inquiry regarding the faceplate of my Versa 2 dislodging and the screen looks like "snow", the sliver of tape securing the screen clearly is defective. 

My question is why is my warranty up in a year yet: 

Limited Product Warranty

LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS

Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit

I have read several complaints regarding this issue and yet it goes unresolved?  

I received this as a gift from my daughter and I'm really disappointed and saddened.  I've had the watch for 16 months, this is unacceptable for a "high end" product. I'm pretty sure my daughter had to save to make this purchase, shame on Fitbit for such poor customer service. 

I have never submerged it in any kind of water, not even the shower.

This watch clearly was defective, with poor workmanship and materials.

I know Fitbit is aware of this issue and 35% towards the purchase of a product that will not last 16 months seems insufficient. 

Moderator edit: format. 

[SunsetRunner]

I understand your disappointment … and this is probably not the answer you are looking for … but in the US, a one year warranty is standard on almost everything unless you purchase an extended warranty. 

For what it’s worth, I make most of my purchases on my AmExp card because they automatically double the warranty on most purchases. Maybe check with your credit card company. 

[AndreaFitbit]

Welcome to the Fitbit Community, @JX4Evah. Thank you for your feedback in regards our warranty, we strive for excellent customer service, and customer satisfaction remains our number one goal, however, the demands of running a global business require that we now enforce our warranty consistently.

I understand you've invested in the Fitbit Family; however, we as any other company have policies to follow through.  While customer satisfaction remains our number one goal, the demands of running a global business require that we enforce our warranty consistently.

We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on what you share here.

Thank you for your comment @SunsetRunner.

Keep on visiting the forums.