Versa 2 only shows icons on the display

[JeffTuck47]

Starting a few hours ago my Versa 2 would only show icons, not the data with them.  This includes not showing date and time.  My steps are still being counted.  I can see them in the app.  My wife's fitbit failed a few days ago also.  This sounds like a problem with the latest firmware update.

Moderator edit: subject for clarity 

[WilsonFitbit]

Hello @JeffTuck47. Welcome to the community forums! 

Thank you for the detailed information and for your feedback. At this time, please make sure you have a Versa 2 and follow the instructions suggested in this help article to restart your Fitbit device: How do I restart my Fitbit device?

Hope this helps. 

[JeffTuck47]

I tried a restart again this morning.  I had tried this 3-4 times yesterday as well.  Nothing has changed.

[sunkie]

Update does seem to be causing issues. I get clock face error. Having issues trying to get another clock face 

[WilsonFitbit]

@JeffTuck47 Thank you for your reply. @sunkie Welcome to the community forums. 

@JeffTuck47 Since the inconvenience has persisted, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

@sunkie Thank you for the information and for any step you've tried prior to posting. I was able to see that you contacted our Support Team and they were able to provide information and assistance. If you still have additional questions or inquiries, I recommend replying back to them and they will be more than glad to continue assisting you. 

See you around.