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Versa 2 only shows "Source" on the screen

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‎01-17-2024 06:17 - last edited on ‎01-17-2024 08:21 by Fitbit Moderator

‎01-17-2024 06:17 - last edited on ‎01-17-2024 08:21 by Fitbit Moderator

My Versa2 is stuck on a purple screen that says "Source" that include an output option. I am unable to reset with side button. I let the battery drain and it fixed this temporarily and goes right back. Im unable to see HR, steps, and clock.

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‎01-17-2024 08:20

‎01-17-2024 08:20

Hello there @Morphe10, welcome to our Fitbit Forums. 

Thanks for the details you have shared and the steps you have already tried. 

In light of the situation you've stated, I would advise changing your Versa 2's clock face. It is advised to change the third-party clock face in order to resolve any issues that may occur.

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