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Versa 2 only shows the Fitbit logo

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‎05-29-2020 18:11 - last edited on ‎06-09-2020 06:18 by Fitbit Moderator

‎05-29-2020 18:11 - last edited on ‎06-09-2020 06:18 by Fitbit Moderator

I just received my Versa 2 this morning and have had it on the charger for 8 hours now - it keeps turning off and when it happens to turn on and I try to connect it to my iPhoneXR it says it found the device but it doesn't go further than that and the Versa 2 screen just has the Fitbit logo.

 

I've tried holding the side button down for 10-15 seconds as mentioned in previous posts but nothing happens.

 

 

Moderator edit: updated subject for clarity

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‎06-09-2020 06:17

‎06-09-2020 06:17

Hi @Ash_Mo, welcome to our Fitbit Community! Regarding the screen issues that your Fitbit Versa 2 has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email. Please don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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