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Versa 2 only shows the Fitbit logo

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‎08-15-2020 08:08 - last edited on ‎08-16-2020 17:55 by Fitbit Moderator

‎08-15-2020 08:08 - last edited on ‎08-16-2020 17:55 by Fitbit Moderator

Just got my new fitbit versa 2, and of course i charged it, after some time i thought that it was already charged, but when i press the side button there’s no power, nothing. I tried to charge it again and it only shows the fitbit logo, it’s almost 3 hours when i started to charge the watch, and still, it doesn’t work, it only shows the Fitbit logo when it is charging. Can someone help me please, thanks! 

 

Moderator Edit: Clarified subject

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‎08-16-2020 17:55 - last edited on ‎05-21-2024 05:35 by Fitbit Moderator

‎08-16-2020 17:55 - last edited on ‎05-21-2024 05:35 by Fitbit Moderator

Hi @Rem123. Welcome! It's great to see a new face around.

Thanks for letting me know that you got a new Versa 2, as well for the steps tried so far. You've done a good job. Since you mentioned to only see the Fitbit logo, I'm wondering if you've completed the set up process. Please note that the Versa 2 needs to be set up to a Fitbit account in order to sync your details, update the date and time, as well to show your details on the screen. For more information about how to set up a watch on an Android or iOS device, please check this help article.

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