help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 only works when it's in the charger

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-26-2020 03:49 - last edited on ‎06-21-2020 16:05 by Fitbit Moderator

‎05-26-2020 03:49 - last edited on ‎06-21-2020 16:05 by Fitbit Moderator

When l put it in the charger an empty battery shows up then the logo lights up and then the clock lights up snowing a fully charged battery but when i take it off the charger it turns off. I have tried pressing the back button for 10 seconds but it won't start.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 REPLY 1

‎06-21-2020 16:07 - edited ‎09-30-2023 05:37

‎06-21-2020 16:07 - edited ‎09-30-2023 05:37

Hi there @Fowler2020, welcome to the Community Forums. Thanks for the details provided about your Versa 2's behavior. Thanks for taking the time to restart it to solve the issue.

I've seen that you contacted our Support Team after posting here and they helped you to get back on track. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes