Versa 2 overheated on airplane

[Gwenj9585]

Hello my Versa 2 stopped working after a flight, it was working in the airport once I landed the screen was completely black and the Tracker was very hot. I tried charging it up but it got really hot on the charger also.

Moderator edit: all-caps

[EdsonFitbit]

Welcome to the Fitbit Community, @Gwenj9585.

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2.

To evaluate this situation, I forwarded this information to Customer Support. They will evaluate your case and provide assistance as soon as possible. Please check your inbox over the next days. Thank you for your patience while dealing with this situation.

If you have any question, please let us know.

[Gwenj9585]

Thank you for the response but I already initiated a claim with Fitbit, I have sent the tracker back but unfortunately it has taken forever to make it to the Fitbit warehouse by FedEx, so I am stuck waiting until the Fitbit arrives before I can get any resolution or another tracker. The process is extremely frustrating especially since this is the second time I have had to send back this device, in less than 2 years. I am starting to believe these particular trackers are no good.

[EdsonFitbit]

Thanks for your response, @Gwenj9585.

Our team is constantly working to improve our products and services. Your feedback is highly appreciated.

I'm pretty sure that Customer Support will do their best to provide a high level of support. They should get in touch with you soon.

See you around.