Versa 2 pace tracking during exercise wildly inaccurate

[Jwidget]

For several months now my Versa 2 has not displayed my pacing accurately. I've gone round with support at a few companies and no resolution. Tracking on my phone is perfect (and matches in Strava and Google Fit).

The data either does grossly inflated mileage (ex: 7 miles on a 5 mile run), out grossly undermeasured (ex: 3 miles on a 5 mile run).

It's basically useless as this is the reason I purchased the watch. It used to work great, and I'm hoping there is a fix you can assist with. 

For reference, I have the Versa 2, with the latest update installed. I have it synced with my Pixel 3a (and I've spoken to Google multiple times to validate the gps data is logging properly). I typically use Strava (synced) but have unsynced it to isolate the problem as the FitBit.

Thanks in advance for your help. 

[SilviaFitbit]

@Jwidget Welcome to the Community. Sorry for the delayed reply. 

Thanks for taking the time to share your experience with your watch. I appreciate that you've reached out to other companies regarding GPS prior to posting. 

All devices with GPS sensors require a direct path to GPS satellites to calculate location. A weak GPS signal might affect the accuracy of your route and other activity data. Your device uses your step count to calculate distance until it finds a signal, so the total distance calculated for a workout may be slightly less accurate when GPS isn't available for the entire time. 

I would like you to double check that your Versa 2 is always connected to your phone and showing GPS signal, if it is loosing the signal, please try the tips mentioned in this article: How do I use GPS on my Fitbit device? 

I'll be around if you have any additional questions. 

[Anaaaa]

Sorry, this is slightly off topic, but how do the notifications work? Messages, apps, etc. I have a pixel 3a and want the versa 2 but it's not listed as compatible

[Jwidget]

It has connectivity to my the whole time, and I have GPS connectivity for the duration of my run. 

I have confirmed my phone's is tracking distance accurately tracking location by tracking runs with Google Fit and Strava.

I previously had Strava connected to my FitBit, however it was corrupting the data so I have unsynced so I have an (unideal) mechanism to track distance during my run since my FitBit data is so off. 

[TX2986]

I have this same problem, and it is so frustrating. My FitBit is accurate maybe 20% of the time. It is usually tracking my pace way too fast. It can't have anything to do with the GPS. Why do my friend's that I run with not have issues with their Apple Watches or Garmins on the exact same runs? When I run with friends at 11:00/min pace, my FitBit will show somewhere in the 7:50/min range. It's insane. If GPS is the issue, then FitBit needs to update.

[SilviaFitbit]

@Anaaaa It's nice to see you on the Community. Thanks for the details mentioned. In order to receive notifications, you will need to have a compatible device, rest assure that Fitbit is always testing new devices and adding them to the list. Learn more about it by checking this article: How do I get notifications from my phone on my Fitbit device? 

@Jwidget Thanks for getting back. @TX2986 Welcome back to the Community. I appreciate the troubleshooting tried. In this case, I've shared your post with our Support team and they will continue assisting you through email, please check your inbox. 

I'll be around if you have any additional questions. 

[trathier]

On my versa 2, the distance and time appear to be accurate, but, I am pretty sure my average walking pace is not 28'52".