help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2: "Data not cleared, sync and try again"

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-08-2020 21:36

‎04-08-2020 21:36

I got a Versa 2 for a Christmas gift this year, and I really love it. I've had no problems to report until today when all of a sudden I received an error on the screen of my Versa 2. The error states "Data not cleared, sync and try again". I've tried to turn it off and on again as well as putting it on the charger for 30 min (the battery was at ~60% before this happened), but I've had no luck. Any suggestions?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-08-2020 22:24

‎04-08-2020 22:24

Hi @ChrisByron Try a Factory Reset using the buttons. That should clear it. If it doesnt, you will need to contact Support.

Fitbit Support  

 

BUTTON FACTORY RESET FOR VERSA 2 AND VERSA LITE
Hold the back button for about 8 seconds. 
When the Fitbit logo disappears: Release the button briefly (for less than 2 seconds). 
Hold the button again until you feel a second, longer vibration, which indicates the factory reset.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes