Versa 2 "No measurement" on HR graph

[Aquariaries]

I just bought my first fitbit today, the Versa 2, to help with my dieting needs and to help keep track of my heart rate as I have a condition called POTS. 

I see others have had the same problem as I do, I cannot get a graph when I go onto my fitbit app and select the Heart Rate section, I get "No measurements." 

I've had the watch on for about 4 hours, and have tried all of the previous suggestions including cache clearing, restarting both my phone and app, uninstalling and reinstalling, but nothing seems to be working. 

I have a Galaxy A52 for my phone. I bought the Versa 2 primarily to help keep track of my heart rate and am very disappointed if I cannot get this to work and end up returning the product. 

[JohnnyRow]

Depending on your clock face, do you see heart rate displayed on the Charge 2?

[Aquariaries]

My heart rate is displayed on both the clock face and on the mobile app but when I click on the heart rate section of the mobile app, that's where I get the "No measurement" message.

[JohnnyRow]

Could be it just hasn't synced yet, to get all the data coordinated among tracker, phone and fitbit database..  Give it some time; I think it will show up.  Looking at heart rate graph, I often find it easier to see more detail on fitbit.com dashboard on PC screen than on smaller phone.

[Aquariaries]

I believe that was the case, it is now working 🙂