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Versa 2 "unlock with your phone"

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‎01-12-2020 04:48 - last edited on ‎04-09-2023 15:03 by Moderator Alum

‎01-12-2020 04:48 - last edited on ‎04-09-2023 15:03 by Moderator Alum

Hi all,

I've a Versa 2 with the message "unlock with your phone". Problem is, the phone I have my Fitbit connected to is no longer working (unable to access screen). I've tried to connect to my new phone but I cant get the 4 digit number due to the message.

 

Anything I can do?

Thanks in advance.

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‎01-20-2020 17:11

‎01-20-2020 17:11

@JonnyC3 Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for the details mentioned and the troubleshooting tried.

 

In this case, I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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