Versa 2 refunds

[pyxmah]

I wouldn't be recommending anyone to do business with fitbit ever as their customer service sucks.  I bought 2 versa2 watches last year for the wife and I and after a year of using them we both experienced swollen wrists. I called to report the issue to fitbit and was told to return them for a refund. 

After returning both watches I only got refunded for one watch. After exchanging over 10 emails back and forth with them, I am still waiting to receive the second refund even though I sent a screen shot of my PayPal receipts to fitbit they're still insisting they already sent me both refunds. 

Fitbit is the worst company I have had to deal with in a long time. 

[melbarringer5]

My band caused scaring around my wrist. I had to go to a leather band. Which has worked out.  

[AndreaFitbit]

Welcome to the Fitbit Community, @pyxmah. I'm sorry to hear about your refund experience. 

I understand how frustrating this could be and recommend keeping in touch with our team in order to get a resolution. Your feedback is really appreciated.

Thank you for sharing your experience too @melbarringer5.

See you around. 

[pyxmah]

Hello Andrea, how can you help resolve my refund issue?