Versa 2 repeatedly stops syncing to iPhone X

[ValLib]

Recently my Fitbit app has stopped syncing with my Versa 2 on repeated occasion. I’ve tried turning Bluetooth in and off, quitting the app and restarting, shutting down the phone and Versa and restarting. Nothing works except deleting the app and re-downloading it. I’ve had to do that at least 5 times. 

Any ideas on what’s wrong and how to fix it? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @ValLib, welcome to the Community Forums. I'm sorry to hear that your Versa 2 is constantly losing connection to your iOS device, I understand where your concern is coming from and how you must be feeling about having to troubleshoot this issue frequently. I'll be glad to continue to help you.

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Versa automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If your Versa 2 doesn't sync, follow the troubleshooting provided in this help article: Why won't my Fitbit device sync?