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Versa 2 replacement hasn't arrived

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‎10-19-2022 16:56 - last edited on ‎10-20-2022 08:02 by Fitbit Moderator

‎10-19-2022 16:56 - last edited on ‎10-20-2022 08:02 by Fitbit Moderator

While charging my Versa 2, one contact on the charger and Versa 2 over heated and burned up. I returned everything with pictures per directions from Fitbit. It has been 4 weeks, they sent 2 chargers and a broken refurbished Versa 2 pebble so far. I still don’t have a replacement but I’ve followed directions and keep shipping stuff back. I don’t know what to do now.

 

 

Moderator edit: updated subject for clarity. 

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‎10-20-2022 08:15 - last edited on ‎03-31-2024 10:13 by Fitbit Moderator

‎10-20-2022 08:15 - last edited on ‎03-31-2024 10:13 by Fitbit Moderator

Welcome to the Fitbit Community, @Raggetyan44. I'm sorry to hear you haven't received your Versa 2 replacement and thank you for following all the instructions provided by our team.

I noticed that you're still in touch with them, please keep following their advise.

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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