Versa 2 replacement won't set up to my Fitbit account

[Kaylad19]

I just received my new Versa 2 Fitbit yesterday after having to get a replacement last week when the "data not clear" issue occurred". I put my Fitbit on charge and so this morning I went to add my device to my Fitbit account. I turned my Bluetooth on and it will not pair to my Android. My Android is not paired to my old Fitbit it just continues showing "pairing" then disappears. Then when I go into the Fitbit app to add it as a device I plugged it into the charger like it asks and it said it could not find it and I even had my Bluetooth on. I tried restarting my Fitbit and that did not help. My Fitbit it showing in a different language and is confusing. I need help this is so frustrating cause I have not been able to use my Fitbit now for a whole week and I do not want to have to get a replacement again. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Kaylad19, welcome on board. I'm sorry to hear about the difficulties you've been having to set up your Versa 2 replacement. I appreciate all the steps you've done so far to sort it out, I'll be glad to continue assisting you.

To properly set up your Versa 2, I'd recommend following the below steps:

1. Remove the old Versa 2 from the old phone's Bluetooth settings (as you are now using a different phone for this new watch).
2. Remove the old Versa 2 from your Fitbit account
3. Restart your new Versa 2
4. Turn off other Bluetooth connections when not in use.
5. Plug it into the charging cable and open the Fitbit app.
6. Setup your new Versa 2

If you continue having issues, see: Why can't I set up my Fitbit device?

Give this a go and let me know how it goes, I'll be around if you need further assistance.

[Kaylad19]

Thank you! I ended up uninstalling my Fitbit app, turning my Fitbit off, turning my Android off, and turning everything back on and reinstalling my app and when I went to add my versa 2 device is started syncing. 

[MarreFitbit]

Hi there @Kaylad19, thanks for getting back and letting me know the steps that help you to setup your Versa 2. I'm glad to hear you're back on track. 

I'll be around if there's anything else I may do for you in the near future. Have a good day!