help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 replacement won't stay connected to my phone's Bluetooth

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-22-2020 09:55 - last edited on ‎09-22-2020 14:18 by Fitbit Moderator

‎09-22-2020 09:55 - last edited on ‎09-22-2020 14:18 by Fitbit Moderator

My replacement replacement versa 2 keeps dropping Bluetooth tooth connectivity. I’ve updated the firmware and as I only received yesterday it yesterday I’m hopeful this isn’t going to be the same as the previous two versas

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎09-22-2020 11:04

‎09-22-2020 11:04

Hi @Shellie65 

I'm sorry to hear you are having an issue with Bluetooth connectivity. Do you have a lot of other devices, for example head set, external speaker, car connect to your mobile via Bluetooth? I have found less is more for good connectivity. 

Marci | Bellevue, WA
Best Answer

‎09-22-2020 14:29 - edited ‎04-06-2024 04:06

In response to MarciM

‎09-22-2020 14:29 - edited ‎04-06-2024 04:06

Hi there @Shellie65, it's nice to see you around the Community Forums. I'm sorry to hear that your Versa 2 replacement won't stay connected to your phone's Bluetooth, I understand where your concern is coming from. I'll be glad to help you.

If you've not done so yet, I'd suggest to try the following:

1. Remove the old watch from the phone's Bluetooth settings.
2. As @Shellie65 said, turn off other Bluetooth connections when not in use.
3. Plug it into the charging cable and open the Fitbit app.
4. Setup your Versa2 as a replacement.

Give this a go and let us know if this time you can successfully link your device, we'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎09-22-2020 14:35

In response to MarciM

‎09-22-2020 14:35

Have removed any other Bluetooth. I have to turn my versa on and off to connect. 

Best Answer
0 Votes