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Versa 2 restarting; will not pair with app

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‎10-08-2022 17:51

‎10-08-2022 17:51

My Versa 2 began behaving strangely yesterday evening, repeatedly restarting until I shut it down and turned it back on. Then this morning, I checked my app, and I noticed that my stats hadn't updated since yesterday afternoon. The restarting began again, so I tried to shut my Versa 2 down. However, the restarting continued. I performed a factory reset of the device, and now I cannot pair the device with my phone in the app. I am running version 3.68, and my phone is running Android 12. This is my first Fitbit device. Is this common? Please help.

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4 REPLIES 4

‎10-09-2022 09:48

‎10-09-2022 09:48

Hi there @_neumi. Welcome to Community Forums.

 

I appreciate you shared your experience with the Community. I'd suggest you unpair the Fitbit device and your mobile device, delete the Fitbit Versa 2 from the Fitbit app, and then pair them again by following these instructions.

 

Also you can try to restart your device after performing the previous steps.

 

If the issue persists please contact our Support Team.

 

Hope this helps.

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‎10-09-2022 13:18

In response to LucioFitbit

‎10-09-2022 13:18

Thank you for your reply, @LucioFitbit. I have already tried the fixes you have recommended. That is why I  was reaching out to the community board. I will directly contact the Support Team.

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‎10-13-2022 18:13

In response to _neumi

‎10-13-2022 18:13

I just wanted to post a quick follow-up to my case:

I contacted Support shortly after my most recent post and chatted with Cheryll. After some initial troubleshooting, she informed me that Fitbit would send me a replacement Versa 2. I received a link to a form which I promptly filled out. It wasn't long after that I received an email informing me that my replacement had shipped. The replacement Versa 2 arrived today, and it appears to be working so far. The only complaint that I have is that the tracking number that Fitbit supplied in the email was incorrect. It was a surprise to find it waiting for me in my mailbox. I am glad to have received the replacement in a timely manner, however. Thanks to Fitbit Support for their help.

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‎10-16-2022 08:41

In response to _neumi

‎10-16-2022 08:41

Hi there @_neumi, it's good to have you back.

 

I'm glad that Support Team got you back up and running again and that it was in a timely manner.

 

I'd like to invite you to visit our Health & Wellness board where you can share your experiences, meet people and create new topics.
 
Have a good one.
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