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Versa 2's battery is different that the battery level on Fitbit app

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‎10-07-2020 20:56 - last edited on ‎10-08-2020 08:34 by Fitbit Moderator

‎10-07-2020 20:56 - last edited on ‎10-08-2020 08:34 by Fitbit Moderator

Versa 2 battery percentage showing different on phone app compared to screen face! I’ve only had it for 3.5wks and am concerned other things might be going to fault out on me. Anyone else had this problem?

 

 

Moderator Edit: Clarified subject

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‎10-08-2020 08:37 - edited ‎10-31-2023 07:53

‎10-08-2020 08:37 - edited ‎10-31-2023 07:53

Hi there @JusTuhaka, it's nice to see you around the Community Forums. Thanks for the details provided in your post, I understand where your concern is coming from. I'm here to help you.

Regarding the battery level on the Fitbit app, note that it updates every time you sync. So if you haven't synced yet, your app will still show the battery percentage of the last synced. Is your Versa 2 syncing? If by any chance you're coming across with syncing difficulties, please follow the troubleshooting steps provided here: Why won't my Fitbit device sync? 

Let me know if you need further assistance, I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-08-2020 08:35

‎10-08-2020 08:35

How much off is it? Usually the clock face will show a slightly lower number until they sync again.

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‎10-08-2020 08:37 - edited ‎10-31-2023 07:53

‎10-08-2020 08:37 - edited ‎10-31-2023 07:53

Hi there @JusTuhaka, it's nice to see you around the Community Forums. Thanks for the details provided in your post, I understand where your concern is coming from. I'm here to help you.

Regarding the battery level on the Fitbit app, note that it updates every time you sync. So if you haven't synced yet, your app will still show the battery percentage of the last synced. Is your Versa 2 syncing? If by any chance you're coming across with syncing difficulties, please follow the troubleshooting steps provided here: Why won't my Fitbit device sync? 

Let me know if you need further assistance, I'll be around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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