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Versa 2 says to unlock with your phone and won't set up

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‎07-23-2021 07:26 - last edited on ‎07-23-2021 17:07 by

‎07-23-2021 07:26 - last edited on ‎07-23-2021 17:07 by

I’ve just bought a second hand verse and it says on the screen unlock your phone and it will not let me sync with my Fitbit app 

 

the last owner as deleted their account is their anything I can do 

 

 

Moderator edit: subject for clarity 

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‎07-23-2021 17:09

‎07-23-2021 17:09

Welcome to the Fitbit Community, @Icebluelee.

 

Thanks for the details shared in your post. I appreciate your efforts. I was able to see that you have already contacted our Support team, please continue working with them. I know they will be glad to help you out and provide a solution.

 

See you around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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