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Versa 2 screen and battery issues after swimming

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‎04-19-2021 11:10 - last edited on ‎04-20-2021 06:33 by Fitbit Moderator

‎04-19-2021 11:10 - last edited on ‎04-20-2021 06:33 by Fitbit Moderator

My screen suddenly turned black on Saturday after my swim, it recorded my swim data as this came up on my phone app. (iOS apple iPhone 11) 
Since I have tried all the suggestions on the forum (full charge / restart/ change the clock face ) and followed suggestions in the mannual (online) and via Fitbit Twitter feed. 
Also the watch (versa 2) is only holding charge for approx 12 hours so is having to be recharged twice daily as well since the screen went black. Prior to Saturday I had no issues with my versa 2. 

 

 

Moderator Edit: Clarified subject

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‎04-20-2021 06:34 - edited ‎09-04-2023 05:51

‎04-20-2021 06:34 - edited ‎09-04-2023 05:51

Hi there, @Onlymugwump. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

Since you've already exhausted all possible troubleshooting steps we could've provided here in the forums, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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