Versa 2 screen and notifications issues

[Consie]

Since a few weeks I am getting more and more problems with my Versa 2

1. It doesn't give me any notifications (What's App/Phonecalls/Emails), even after restarting my phone and bluetooth
2. It doesn't show my sleep anymore on the screen, but only in the Fitbit app
3. On the screen itself (not only the dial but also on the pages/apps, when I swipe to the right) the colors are fading and I am getting small black stripes on the screen.

I have already tried a soft and a hard reset but it doesn't help at all.
Anyone who has the same issues?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Consie. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue issue with your Versa 2 before reaching out.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Consie]

Hi

Thank you for your email
And I have, indeed, also contacted FitBit via the customer service desk

Yesterday I got also the confirmation of my complaints/questions but the
replying time for the service desk is more than 7 workdays
So that's quite a long time

Especially because since this morning my FitBit Versa 2 doesn't measure my
Sp02 anymore

So it is getting worse with my Versa 2 😞

Hope that I will get an quick respond

greetings Constance

[Consie]

Today I received an email from the support department

First I had to do all the options, like resetting (soft and hard) I already did, so I did it again.

But the same issues were there again.

Because my Versa 2 is out of garanty, I received 35% discount for a new one.

I will pass on this offer, because I had two times problems with the Versa 1, also out of garanty,
Then I bought the Versa 2 and now I have problems again, out of garanty again.

Fitbit just lost a customer

[MarreFitbit]

@Consie We‘re taking into consideration your comments and sentiments with regards to our products and services.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Since your device was out of the warranty period, and therefore was not eligible for repair or replacement, we wanted to offer you a discount to thank you for your loyalty to Fitbit.

For more information about our warranty, see fitbit.com/legal/returns-and-warranty or please feel free to contact our team back so they can clarify any doubt. 

[Consie]

Hi

I totally understand that there is a limitation of the waranty period and your offer is very kind.

But after 3 broken Fitbit Versa devices, all out of the waranty period, I am not going to buy an other Fitbit device.
Because of the fact that it didn't happen to me one or two times, but a third time.
And for me that is the limit, also because the Fitbit devices are quite costly.
Furthermore I almost fear that the same will happen again a fourth time.

Thank you for explaning and have a good day