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Versa 2 screen became black and it won't turn on

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‎05-24-2020 08:01 - last edited on ‎06-04-2020 04:34 by Fitbit Moderator

‎05-24-2020 08:01 - last edited on ‎06-04-2020 04:34 by Fitbit Moderator

My V2 went black after a factory re-set and I cannot re-start it. Any info or ideas?

 

Thanks!

 

 

Moderator edit: updated subject for clarity

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‎06-04-2020 04:33

‎06-04-2020 04:33

Hi @zKat1977, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it won't turn on. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In order to avoid providing the same information, let me know how the factory reset was performed. Also, let me know if your watch vibrates when you put it on the charger.

 

In the meantime, try the troubleshooting steps that are listed in this help article. After this, charge your watch for 2-3 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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