Versa 2 screen became black

[pinky63]

Black screen.  Got intouch with support they had me try soft and hard reboot and I get the logo and then goes out and vibrates once.  the light works on the back and its fulling charged.  I can see it on my app I've tried to change the clock face on the app and then sync and still black screen.  I've seen on here others having this problem and have turned in 3 for replacements.  I can't believe that as much as this costs that they don't acknolege that they have a problem.  i don't make enough money to be fooling around like this.  Its been two days and haven't heard back.  the support person sent me an remail to get a replacement but I haven't heard from anyone else.  I've read where people are waiting up to 3 weeks for a replacement.This is just not right.

Moderator edit: updated subject for clarity

[JuanJoFitbit · Accepted solution]

Hi @pinky63, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

I'm sorry to hear that your Versa 2 screen became black and it won't turn on. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that your replacement was placed  few weeks ago. Please let me know if you already received your replacement unit.

Looking forward to your response.

[pinky63]

Yes talk to support tried all suggestions and bought in February so still under warranty so they sent a replacement and so far replacement is working. Let’s pray that it doesn’t happen again. Thank you for checking 

[JuanJoFitbit]

Hi @pinky63, I'm so glad to hear that our Support team took care of your case and you are back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀