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Versa 2 screen black, green light on back is on

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‎06-23-2021 06:06 - last edited on ‎06-25-2021 14:03 by Fitbit Moderator

‎06-23-2021 06:06 - last edited on ‎06-25-2021 14:03 by Fitbit Moderator

Screen stays black on my Fitbit Versa 2. It will not acknowledge any touch, charge, restart, factory reset, or any button combination. Green light on the back is responsive. 

 

Moderator edit: added label

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‎06-25-2021 14:02

‎06-25-2021 14:02

Welcome to the Fitbit Community, @MomToTwo.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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‎06-25-2021 14:02

‎06-25-2021 14:02

Welcome to the Fitbit Community, @MomToTwo.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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