Versa 2 screen blacked out and completely unresponsive

[SunsetRunner]

This morning I updated my iPhone then I charged my Versa 2. After fully charging it, I went to sleep. Upon waking up, the screen was unresponsive and the device was randomly vibrating. The device was still actively counting steps and able to sense my heart, even sync that data, but the screen remained black. After running through some troubleshooting steps (recommended soft and hard reboot) no successful reboot was reached. I then contacted customer service via chat. Who proceeded to run me through the previous trouble shooting steps with no success. I was then sent information to receive a replacement Versa 2. Which I’ll receive at an unknown time and date. All I can think of is why didn’t I choose to buy a garmen or Apple Watch instead. Ever since I bought this watch there have been nothing but problem and glitches. I was ready to buy the Ionic, but wanted a more recently up to date model. I bought the Versa 2 because I previously owned a blaze and it worked without a hiccup, super reliable. My experience with the Versa 2 has been disappointing. 

[JuanJoFitbit]

Hi @SunsetRunner, it's great to see you in our Fitbit Community. I'm sorry to hear that your Versa 2 screen was unable to turn on. I appreciate the time spent trying to get this issue resolved before contacting our forums.

I totally understand how you feel about the solution and we thank you for your feedback and comments since this helps us to keep improving.

I was able to get in touch with our Support team and was told that they sent you an email recently. Please reply to their email in case more assistance is needed.

I'll also be around if any question arises.

[SunsetRunner]

In response to my problem, Fitbit sent me a replacement device that didn’t work. I called and they sent me an additional Versa 2 (so yes I have 3 Versa devices now) device that actually works. While I’m glad I finally got a unit that works, the customer service (Advocate) was horrible. I’m not sure what’s going on with Fitbit and it’s devices bricking but this is definitely the last device I’ll be purchasing with Fitbit. Again, Fitbit premium is not worth 10 bucks a month when you download other apps to help that stuff. Would’ve been better to just charge are bit more for the device and include the additional functionality out of the box. Nobody wants an extra bill right now.

[JuanJoFitbit]

Hi @SunsetRunner, I'm glad to hear that you are back on track with a replacement unit. I'm sorry to hear about the support experience you had and we appreciate your feedback and comments about the membership since this helps us to keep improving.

Let me know if more assistance is needed.