Versa 2 screen blank, won't respond to reset

[Heatherdmb]

My versa just went blank in the middle of my walk this morning. It is about 50% charged according to the app, was working fine, then I looked at it in the middle of my walk and it was blank. I tried resetting it as instructed and nothing happened. I put it on the charger, nothing happened. Any advise?

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Update: I put it back on the charger and now it is showing a Red Exclamation point in a Red Triangle. Doesn't look good. Does this mean it is dead for good?

Moderator edit: format

Moderator edit: updated subject for clarity

[meb307]

Heather I went into YouTube. Watched a video that helped me.  Press the the only button on the side of your versa 2.multiple times. as if to loosen it like its stuck.  then press on it continuously until you see the fitbit logo.  i had to wait a few seconds and it finally came on.  then i let go a then pressed it again.  and my clock came up.  it was at 3% so im charging it now.  I hope this works for you. let me know  

[Heatherdmb]

I am not sure what/if anything has worked yet. It has reset, and seems to be slowly charging, but it is quite hot and there is now a red light on the back instead of the green sensor lights that are usually lit up. My guess is that the battery has come to it's (planned obsolescence) end of life. It is about 2 years old, so past the warranty 😕 

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So, it is for sure dead. It charged up to 100%, and worked normally for about 2 hours. Then it was 100% dead again. Do I have any hope of Fitbit replacing it, or am I out of luck? Not too interested in forking out close to $200 for a new one 😞

Moderator edit: format

[EdsonFitbit · Accepted solution]

Thanks for visiting the Fitbit Community, @Heatherdmb @meb307.

@Heatherdmb, Thank you for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

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@meb307, Thanks for your support.

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