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Versa 2 screen blank, wont connect

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‎04-06-2021 15:28

‎04-06-2021 15:28

Hi There - My Versa 2 stopped working about 5days ago. Screen is blank, wont connect to app or computer. Have charged. Had 35% when it stopped working. It will buzz/vibrate intermittently but no screen display.  The green light in the heart rate sensor will flash intermittently when buzzing. Have tried a number of trouble shooting but nothing has worked. Tried to reset to factory settings, nothing happens. Has this happened to anyone else ? Thanks . 

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‎04-06-2021 15:54

‎04-06-2021 15:54

Hi!

 

I had this exact problem and I was in contact with Fitbit and it was no help! I have just read another person's reply and they said they had an update on their Fitbit app, so I went on my app and there was a update to be done! Once I clicked update my Fitbit instantly started working again!! Hopfully this is what has happened to you and it's simple enough to fix! And hopfully I've explained that we'll aswell! 

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‎04-06-2021 17:05

In response to clojoallan1999

‎04-06-2021 17:05

Thanks for the tip! - I checked the app and no update needed. I actually think I updated it last week from memory. Its buzz now when I get calls on my phone but still no screen display! I'll keep trying. FItbit have been really hard to get in contact with. Thank you !
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