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Versa 2 screen brightness and notifications don't work

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‎06-14-2021 05:18 - last edited on ‎06-14-2021 17:29 by Fitbit Moderator

‎06-14-2021 05:18 - last edited on ‎06-14-2021 17:29 by Fitbit Moderator

My fit bit versa 2 stopped tracking my sleep for 2 weeks. Then my screen went dim (checked the brightness it’s not that). Then my screen had a white line down the middle. So I did a reset and it’s cleared but still not it’s normal brightness. Now I can’t swipe my screen at all and am not receiving any messages. I’ve don’t multiple resets. Do I need a new watch? I’ve only had it a year and a half

 

Moderator edit: updated subject for clarity

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‎06-14-2021 17:26 - edited ‎06-14-2021 17:28

‎06-14-2021 17:26 - edited ‎06-14-2021 17:28

Welcome to the Fitbit Community, @Kenzie242424.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

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